Refund and Returns Policy

Thank you for your interest in our digital products! We strive to provide the highest quality video training courses and guides. Please read our Refund and Returns Policy carefully before making a purchase.

1. All Sales Are Final

All purchases of digital products, including video courses and guides, are final. Once the payment is processed, you will not be able to request a refund or exchange.

2. Access to Digital Products

Upon successful payment, you will receive access to your purchased products via email or through our designated channels (such as Telegram). Please ensure you provide accurate contact information to avoid any issues with access.

3. Personal Consultations

If you have purchased a personal consultation, you may reschedule the appointment to a different time while retaining your payment. Please notify us at least 24 hours in advance to ensure your request is accommodated.

4. Technical Issues

If you experience technical issues that prevent you from accessing your purchased content (e.g., a broken link or missing access), please contact us at support@kseniakolos.com. We will do our best to resolve the issue and ensure you receive the content you paid for.

6. Dispute Resolution

We are committed to providing you with full access to the digital content you purchased and resolving any technical issues promptly. If you have questions or encounter issues with access, please contact our support team at support@kseniakolos.com before initiating a dispute through your bank or payment provider.

Please be aware that once you gain access to our closed Telegram channel or any downloadable materials, the sale is considered final, and no refunds will be issued. Initiating a dispute after accessing our content may result in legal action or restrictions on future purchases.

We appreciate your cooperation and are here to help resolve any issues directly.

4. Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance, feel free to reach out to us at support@kseniakolos.com.

Thank you for your understanding!